www.harleystreetskincare.co.uk (the “Website”) is published and maintained by The Harley Street Fulfilment Company Limited.
The Harley Street Fulfilment Company Limited is based in the United Kingdom with its registered office located at Unit 14, Burnham Business Park, Springfield Road, Burnham-on-Crouch, Essex, CM0 8TE.
WHAT DO WE COLLECT AND USE PERSONAL INFORMATION FOR?
Your Personal Information
We collect various types of information about you (your “Personal Information”) which may include:
•Address (including home, work, billing and/or shipping address)
•Telephone number (including mobile number)
•Credit card and other payment information
Any other information that identifies you or facilitates our online/offline communication with you as an individual.
IN ORDER TO:
•Reply to your enquiries and requests for information
•Receive and process orders submitted by you
•Customise the service we provide to you
•Carry out our obligations in relation to any agreement you have with us
•Verify your identity
•Anticipate and resolve problems with any goods or services supplied to you
•Carry out market research and tracking of sales data
•Send you newsletters, surveys or other information about our products and services by post, e-mail or phone.
•Publish on the Website, at our discretion, your reviews, comments and submissions.
We also ask you for other optional information such as how you heard about our Website. If you choose to give us this information, we will use it to help us to provide you with the best possible service that is personalised to your needs and preferences. Although we do not make it compulsory to give us every item of information we ask for, the more information you volunteer (and the more accurate it is), the better we can tailor our services for you.
Harley Street Skin Products does not knowingly collect or use any Personal Information from individuals under the age of 13. If we become aware that any such information has been provided or submitted to us, we will delete the information as soon as possible.
By making a purchase, you become a registered user of the Website. You can choose to store information needed to make a purchase, such as your shipping and billing addresses in the “My Account” section. You can access this section using your registration login and password.
LOG FILES/IP ADDRESSES
When you visit our Webite, we automatically log your IP address (the unique address which identifies your computer on the internet) which is automatically recognised by our web server. We use IP addresses to help us administer the Website and to collect broad demographic information for aggregate use. Your IP address is also logged when you make a purchase as a fraud prevention measure required by the payment gateway.
CREDIT AND DEBIT CARD INFORMATION
Your credit/debit card information is never used except to issue refunds and charges for orders placed on our Website. For security purposes, please don’t ever use email to send us your credit card information.
We never display your full credit card number once it has been entered. We will only reveal the last four digits of your credit card for verification purposes.
For additional security, we do not store your credit card number after processing your payment.
We encourage you to protect your own privacy. For example, we recommend that you do not share your password with anyone else
We may automatically collect non-personal information about you such as the type of internet browsers you use or the site from which you linked to our Website. You cannot be identified from this information and it is only used to assist us in providing an effective service on our Website. We may from time to time supply the owners or operators of third party sites from which it is possible to link to our Website with information relating to the number of users linking to our Website from their sites. You cannot be identified from this information.
INFORMATION PLACED ON YOUR COMPUTER
We may store some information (commonly known as a “Cookies”) on your computer when you look at our Website. This information facilitates your use of our Website and helps us to understand how our Website is used.
•Store information in your shopping cart;
•Store your username and/or password on our registered user login page.
You can control how your browser handles Cookies received from websites. You can choose to refuse all Cookies, or to be prompted before a Cookie is saved to your hard drive, or to only accept Cookies from certain websites that you designate. By refusing to accept Cookies from the Harley Street Skin Products Website, you may not be able to use some of the features and functionality available on the Website.
IMPROVING OUR SERVICE
Staff from Harley Street Skin Products may contact you from time to time using the contact means you have supplied to us in order to get your views and comments on the service we provide to you.
INFORMATION ABOUT PRODUCTS AND SERVICES
It is very important to us that we provide you with the highest level of service. In order to help us do this, from time to time we may contact you using one of the contact methods you have provided, with details of our newsletters, surveys, products and services which we think may be of interest to you. We will send you such communications by methods such as email, phone, mail. Before we do this, we will obtain your consent where we are required to do so in accordance with applicable law.
If, at any time, you do not wish to receive these details, then send an e-mail message titled “unsubscribe” to firstname.lastname@example.org . Please note that active customers will continue to receive order and account communications from us
Alternatively you can click the ”Unsubscribe” at the bottom of the email you received and you will no further receive newsletters, offers or information about new or existing products. Active cutomers will still recieve emails regarding their orders and account.
KEEPING OUR RECORDS ACCURATE
We aim to keep our information about you as accurate as possible. If you would like to review or change the details you have supplied us with, or you would like to remove your published Submission (review/comment) from the Website you may do so at any time by using the Contact Us page on this Website.
You should be aware that the internet is an insecure environment. We have implemented technology and employee policies to help safeguard your privacy from unauthorised access and improper use. We will continue to update these measures, as appropriate, when new technology becomes available.
THIRD PARTY SITES
We cannot be responsible for the privacy policies and practices of other third party sites, even if you access them using links from our Website and we recommend that you check the policy of each site you visit. In addition, if you linked to our Site from a third party site, we cannot be responsible for the privacy policies and practices of the owners or operators of that third party site and we recommend that you check the policy of that third party site and contact its owner or operator if you have any concerns or questions.
Unless expressly stated, we are not agents for these third party sites, nor are we authorised to make representations on their behalf.
TRANSFERRING YOUR PERSONAL INFORMATION OUTSIDE THE EUROPEAN ECONOMIC AREA
Our Site is hosted on servers located in the United Kingdom and and we will not transfer your information outside the EEA.
In case this changes, we will ensure that your information will be protected according to the EEA data protection law.
DISCLOSING YOUR INFORMATION TO OTHERS
Other than the disclosures referred to in this policy, we will not disclose any personal information without your permission unless we are legally entitled or obliged to do so (for example, if required to do so by Court Order or for the purposes of prevention of fraud or other crime).
Legally Compelled Disclosures
We may disclose user information to government authorities and other third parties when compelled to do so by government authorities or otherwise as required or permitted by law, including but not limited to in response to court orders and subpoenas. We also may disclose user information when we have reason to believe that someone is causing injury to or interference with our rights or property, other users of the Website or anyone else that could be harmed by such activities.
In the event that Harley Street Skin Products (The Harley Street Fulfilment Company Ltd) or its business or assets are acquired by one or more third parties as a result of an acquisition, merger, sale, reorganisation, consolidation or liquidation, your Personal Information may be one of the transferred assets.
We will only disclose and/or transfer your personal information to a third party either as part of a reorganisation or a sale of the assets of Harley Street Skin Products, or having ensured that steps have first been taken to ensure that your privacy rights continue to be protected.
If at any time you would like to contact us with your views about our privacy practices, or with any enquiry relating to your personal information, you can do so by sending an e-mail to us at email@example.com or using our Contact Form. You are entitled to ask for a copy of the information we store about you and can ask for that information to be corrected or erased where appropriate.